Position is responsible for directly supervising and managing all aspects of client jobs including labor, materials and equipment to ensure the crews consistently performs high quality work by understanding customer/AM requirements and fulfilling them in a profitable manner; while following company policies and procedures maintaining all operations and safety standards. This is achieved through comprehensive knowledge of landscape maintenance, landscape equipment, and labor & quality control. The overall success of the branch depends upon the Production Manager’s ability to clearly communicate, understand scope of work, estimate and schedule, supervise crew performance and control direct costs such as labor and materials. The Production Manager provides direction to the Crew Leads and Crew Members. The Production Manager reports directly to the Branch Manager (BM) and works closely with the Account Managers (AM) to assure client expectation are met.
Signature Landscape Management
• Work with the team to ensure that all services are delivered according to contract specifications, on budget, according to schedule and with a high standard of quality.
— Familiarity with the contracts and performance specifications for all jobs is essential to assure performance and profitability, by monitoring the work performed relative to these specifications must be continually tracked to assure compliance.
• Supervise daily crews’ activities of Leads and Crew Members.
— Demonstrate role model behaviors on ethics and integrity as well as positively promoting company culture and safety
• Coordinate work to ensure prompt completion. Ensure efficient scheduling, by scheduling work for crews, depending on work priorities, crew or equipment availability, or weather conditions. Assigns work to employees with proper training and required credentials only.
— Schedule new and existing work to reflect the most efficient routing for each crew
• Carry out all activities in a professional, proactive manner and with the goal of creating long-term client relationships.
• Assure proper equipment and material is ready for upcoming jobs.
• Develops and maintains crew routes, schedules work and coordinates manpower, equipment and materials in the most efficient manner.
• Monitor and maintain Labor Budgets along with other direct and indirect costs to ensure Income from Operations is met. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, aterial, and price ranges; and preparing estimates according to labor, material, and machine costs.
• Ensure accurate and timely paperwork flow between the office and field, this includes DVIR’s, invoices, incidents and dailies.
• Review daily directions with Leads and Crew Members to assure they know what equipment and materials are required for the job.
• Oversee that all the DOT repairs and checkpoints were performed, and trucks are ready to go.
• Assure that the crews check and load equipment (oil level, tire pressure, blades), load materials and prepare truck for leaving.
• Wear uniforms and have proper P.P.E. and assure all Leads and Crew Members do to, otherwise they need to obtain all required items prior to leaving.
• Assure crews have all proper credentials required by law and/or company (Driver’s license, Medical Card when driving company truck, Technician card if applying chemicals, etc.).
• Assure crew know to always wear seatbelts, while company truck is in transit.
• Monitor crew performance and production to include material handling, equipment usage, budgeted hours, and provide guidance as needed to maintain job specifications and quality standards.
• Assure all equipment is unloaded and place small tools and supplies in cage; equipment and truck are re-fueled, team disposes all trash and dumps lawn debris in the designated areas.
• Assure crew perform DOT daily truck inspection and crew report equipment/truck problems to shop staff and fill out equipment condition reports for repair.
Signature Winter Services Management
• Familiarity with the Signature Winter Services’ contracts and performance specifications for each assigned property’s snow removal and deicing is essential to assure both performance and profitability. Actual work performed relative to the property’s snow removal and deicing specifications must be continually tracked to assure compliance.
• Perform Route Manager duties as needed throughout the winter session. Develops and maintains crew routes, schedules work and coordinates manpower, equipment and materials in the most efficient manner. Assigns work to employees with proper training and required credentials only.
• Manage relationship with customer to achieve satisfaction.
• Prompt and professional response to customer requests and inquiries resolves issues in timely manner.
• Communicates effectively with clients and maintains professional approach in all client interactions.
• Be pro-active and communicates effectively internally re: customer needs and expectations.
• Assure client (AM) expectations are met as directed by BM and AM
• Assure crews always look and act professionally at job sites and know to respect private property. Breaks taken on site will be on truck or trailer, not in client’s yard or near pools.
• Maintain appropriate level of communication with property managers, on-site maintenance personnel and internal Landscape management team,
• Document and communicate job specific needs, problems or challenges to the appropriate management team member including BM and AM.
• Consistent performance of high-quality work is the key to building and maintaining sustainable relationships with our clients.
• Inspect quality of completed jobs.
Estimating, Budgeting, Cost Tracking and Billing
• Managing cost reports, analyzing budget variances and recommending strategies to lowering costs; controlling labor, material and sub-contractor costs.
— Labor and materials are the two most significant cost components of landscape management contracts, it is vital to have a thorough knowledge of the both the labor and materials budget to continuously monitor these throughout the season.
• A system for tracking and reviewing actual hours and expense against budgeted amounts is essential for achieving operational control and financial results within budget.
• Deviation beyond established budget parameters (whether by percent or amount) must be researched and documented. This should include reviewing jobs that have excessive labor hours and determine the reason and an appropriate course of action to correct
• Review crew efficiency for jobs in-progress and make appropriate corrections.
• Ensuring timely and accurate input of labor and cost in Aspire.
Employee Evaluation, Development and Management
• Know the capabilities of all team members and encourage their continued development.
• Timely meet, document and communicate information concerning crew members’ performance regarding staff performance and development. Utilize positive reinforcement whenever possible to help morale stay high.
• Seek HR assistance for hiring, promotions, demotions, discipline, training, wages, terminating, etc. of crew members.
• Approve electronic timecards daily and timely completion of all required paperwork, provide coaching to assure that employees accurately utilize the Aspire system to record their time and work completed.
• Safety is the responsibility of ALL members of the team. Production Manager will contribute to a strong safety culture at all times.
• Model safe behavior, practice and methods to be a role model for team.
• Assist in safety training and compliance, including enforcing operating procedures and work standards that will ensure adequate performance and personnel safety.
• Assure team has all PPE and safety equipment and uses it throughout their work day, this includes:
• First Aid Kits and fire extinguishers
• Safety Glasses, Ear Plugs and Leather Gloves (or Rubber Gloves (as needed))
• Specific to job site like Hard Hats (for construction sites), Traffic Cones & Chemical Safety Supplies and information
• Whatever It Takes!
• Assure team understands MSDS, how to use, perform mixing or store chemicals required for the jobs. This could include fertilizers, insecticides, herbicides, or fungicides.
• Assure all equipment is safely, securely fasten when loading equipment on vehicle/trailers.
• Assure all accidents/incidents to the BM and main office 913-829-8181, as soon as possible (ASAP).
• Coordinate, schedule and provide training to both current and new crew members on safe/correct methods, techniques, usage of equipment and equipment maintenance.
• Inform employees on procedures and policies then hold them accountable. Lead by example.
• Lead classroom or field, safety trainings to crew.
• Conduct written and field testing of crew members.
• Participate in training to understand:
— The specific performance requirements for the various client properties.
— How to safely operate all equipment.
— How to safely perform various task.
Any combination of education and experience providing the required skill and knowledge are qualifying. Typical qualifications would be equivalent to:
• Minimum of 4 years of experience in the commercial landscape industry in lead or similar role.
Work Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Demonstrated leadership and managerial skills need to effectively oversee the department and team.
• Ability to consistently and efficiently work independently and as an effective team member, with limited supervision.
• Flexible enough to work varying hours to meet the needs of the company this includes long days and weekends, up to 55 hours per week.
• Proficient with computer software programs including MS Office suite and Outlook
• Demonstrated experience providing customer service
• Language Skills
— Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to other employees, supervisors and customers.
— Prefer the ability to communicate employees in English and Spanish.
• Mathematical and Analytical Skills
— Demonstrated math and analytical abilities.
— Demonstrated ability to develop and manage budget, by analyzing and controlling costs.
• Reasoning Ability
— Ability to apply common sense understanding create and carry out instructions furnished in written, oral, or diagram form. Ability to problem solve and find quick and appropriate solutions along with resolving external and internal conflicts.
• Ability to frequently lift, pull and push 50 lbs.
Experience, Work Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Must have a current driver’s license, fulfill company driver’s qualifications, safely operate company trucks and comply with DOT regulations for motor vehicle that weigh 10,001 pounds or more, using the gross combined vehicle weight rating or the gross combined vehicle weight rating if the vehicle is towing a trailer.
• Varies daily and throughout the day depending upon the demands of the company and its customers. Work is performed at customer sites and work sites vary daily.
• Crew Members work throughout the greater Kansas City metropolitan area, regularly traveling between Kansas and Missouri and are engaged in interstate commerce.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The company reserve the right to revise this job description at any time. The job description is not to be construed as a contract for employment.